Last updated: 22 July 2026
Who we are
Hunter Ellis Ltd provides independent residential building surveying services. Our website address is https://hunter-ellis.co.uk/.
Hunter Ellis Ltd is the controller responsible for the personal information described in this notice.
Contact details:
Hunter Ellis Ltd
Southgate House
Southgate Street
Gloucester GL1 1UB
Email: admin@hunter-ellis.co.uk
Telephone: +44 7897 048603
Information we collect
When you contact us through the website, by email or by telephone, we may collect:
- your name;
- your email address;
- your telephone number;
- the property postcode;
- the survey or service you require;
- the information included in your enquiry; and
- related correspondence.
Our website may also collect limited technical information, including IP addresses, browser information and security logs, where necessary to operate and protect the website.
If you instruct Hunter Ellis Ltd, we may collect additional information required to provide the requested surveying service, manage the instruction and meet our professional, contractual, accounting and legal obligations.
Please avoid including sensitive personal information in the free-text message unless it is genuinely necessary.
How we use your information
We use personal information to:
- respond to enquiries and prepare quotations;
- arrange inspections and provide surveying services;
- communicate with clients about their instruction;
- maintain appropriate business and professional records;
- issue invoices and manage payments;
- protect the security of our website and business; and
- comply with legal, regulatory, tax and insurance requirements.
Our lawful bases for processing personal information may include:
- taking steps at your request before entering into a contract;
- performing a contract with you;
- complying with a legal obligation; and
- our legitimate interests in operating, administering and protecting our business.
Making an enquiry will not automatically add you to a marketing list. Where consent is required for a separate use of your information, we will request it specifically.
Who we share information with
We do not sell personal information.
Where necessary, information may be shared with trusted organisations that help us operate the business, including website hosting, email and IT service providers. Information may also be shared with professional advisers, insurers, contractors or public authorities where this is necessary for the service, required by law or needed to establish, exercise or defend legal rights.
These organisations receive only the information reasonably required for their role.
International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we seek to use providers that apply an appropriate legal safeguard, such as an adequacy decision or approved contractual protections.
How long we retain information
Website enquiry submissions stored in our website database are normally deleted automatically after 12 months.
If an enquiry results in an instruction, relevant client and project records may be retained separately for longer where necessary to meet contractual, tax, legal, professional or insurance requirements. The appropriate period will depend upon the type of record and the circumstances of the instruction.
Information that is no longer required will be securely deleted or anonymised.
Cookies and embedded content
The website may use cookies required for basic operation, security and functionality. Pages may also include content provided by other websites, such as maps or review services. Those providers may collect information or set cookies in accordance with their own privacy terms.
You can control or delete cookies through your browser settings, although disabling essential cookies may affect how parts of the website function.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- request a copy of your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete information;
- ask us to restrict how information is used;
- object to certain processing;
- receive certain information in a portable format; and
- withdraw consent where processing relies upon consent.
These rights are not absolute and may be subject to legal or professional record-keeping requirements.
To exercise a right, contact admin@hunter-ellis.co.uk. We may need to confirm your identity before responding.
Security
We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, alteration, disclosure or loss. However, no internet transmission or storage system can be guaranteed to be completely secure.
Complaints
Please contact us first if you have a concern about how we use your information.
You may also complain to the Information Commissioner’s Office:
Website: https://ico.org.uk/
Telephone: 0303 123 1113
Changes to this notice
We may update this Privacy Policy when our services, website or legal obligations change. The latest version will be published on this page with its revision date.